Customer Support

If you have any questions about our products, orders, shipping, tracking, returns, exchanges, or after-sales service, please feel free to contact us.We will reply to you as soon as possible and help you resolve any issues.

FQA

Got a question? We’re here!

Is it 100% authentic and original?

Yes, every blind box and figure on our website is 100% authentic and original.We are a professional wholesaler and retailer of blind boxes with a 3,000 sq. ft. warehouse in China.Our supply chain is official and verified, and we hold all legal licenses to sell these products.

Do you ship to my country?

Yes, we offer worldwide shipping. We have reliable and efficient shipping partners and can deliver to almost any country or region globally.

Do I need to pay tariffs?

No, Buyer does not need to pay extra.All prices are exclusive of any import fees, but we use DDP shipping with all duties & taxes prepaid.

How much for shipping fee?

To learn more about our shipping fee, please click learn more

How long will it take to receive my order?

Orders are shipped within 72 hours. Delivery normally takes 7–14 business days after dispatch. We strive to process and ship your order as quickly as possible.

How to track my order?

Once we upload your tracking number, our system will send you a confirmation email with the tracking details.You can simply click the tracking link in the email to view the latest delivery status on the carrier’s official website.
Alternatively, you can track your order at any time by clicking Track Your Order

How do I contact customer service?

You can reach our customer service team by email at: service@xxx.com.This is our official and only customer support channel.
Please include your order number in your message for faster assistance.We will respond to you within 24 hours.

How can I purchase a confirmed design?

We offer confirmed design options for select items.If the design you want is not listed as a confirmed option on the product page, you may contact us via email to inquire about availability.Please note that confirmed designs are subject to availability and not guaranteed.

What would the condition be like for confirmed design?

Confirmed design items come with the outer box pre‑opened — this is the only way we can verify the exact design inside.
However, the inner plastic bag remains factory‑sealed, and the figure is brand new, untouched, and in mint condition. We only open the outer box to confirm the design with its tag card.